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A guest on a recent single day bespoke tour was not who he seemed!

 

Imagine our surprise when we discovered that “Alan” was no ordinary North Coast Explorer. He was the Visit Scotland Quality Assurance inspector conducting a ‘mystery shopper’ audit of our tours. Read what he had to say:

 

“Thank you for an excellent Tour. It was an enjoyable day and it was great to be able to explore an area of Scotland that I have driven past hundreds of times”.

 

“The amount of time and effort you invested in setting up the tour and creating the bespoke itinerary was very impressive. It was good to see all the technology that you use to enhance the overall experience for your customers. The live feed flying camera was especially good”.

 

“From an orientation point of view, it could not have been better. You showed me both the route and the main things we would see on an iPad [using the iEĀ² App]. This is a great piece of technology which allows you to easily pinpoint any one of 2500 specific sites and places of interest”.

 

“It was good to get out of the vehicle so many times and be able to explore properly. I also like the props that you had to help bring some of the history to life”.   

 

“The whole tour was professionally run from the original booking right through to the conclusion”.

 

“I am pleased to confirm that a five-star award has been achieved. There is very little improvement advice I can give as all the scores were either 9/10 (excellent) or 10/10 (outstanding)!”

 

Now you don’t have to just take our word for it – a North Coast Explorer Tour really is something special! 

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